1. Why choose soy candles over other types of candles?
There are so many benefits to choosing soy wax! For all the info, check out this blog post.
2. Do your candles smell strong?
Everyone has a different perspective on what constitutes a "strong smell". Typically, soy wax smells softer than other types of wax and I personally enjoy a lighter scent when I make the candles.
3. When will you re-stock?
At this time the shop is considered a small-batch shop, which is why the inventory launches can go quickly! I'll often share restock announcements in my Instagram page here. Otherwise, check back here soon or subscribe to our email list!
4. When will I receive my candle?
I value providing excellent service and aim to send out all orders in 3 - 4 business days (unless I have posted otherwise such as vacations or holidays). However, there are sometimes events out of my control where a shipment may be delayed due to the shipping provider.
5. What is your refund policy?
Please note that our candles are non-refundable. We truly hope that you love your items! We also know that scents vary from nose to nose. We will not accept refunds due to preference of smell if the candle scent is not what was expected once receiving the item in person.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged candle, we would be happy to provide you with a replacement candle. Please send an image of the damaged item within 3 days of receiving the product.